Returns
RETURNS
To make a return at Meryfor.com, you have 14 calendar days from the receipt of the order.
Returns have a cost of 5.95€, which will be deducted from the refund.
How to return a product?
- Request a return
Enter our return portal through this link and you only need to enter the postal code of the address to which the package was sent and the order number with a # before the number.
https://meryfor.shipping-portal.com/rp/
If you have any questions, please contact us via email: info@meryfor.com or by calling 722 697 648. Our customer service hours are Monday to Thursday from 9:00 to 17:30 and Friday from 9:00 to 14:30.
- Garment packaging:
Prepare the package with the garments to be returned in the same box where you received it or in another format. To request a refund, it is important that the garments are unused, perfectly tagged, and intact.
- Drop-off Point:
Once you request the pickup, you can take your package to the point indicated on the return label.
- Package reception
Once the package arrives at Meryfor, we will verify that all garments are in perfect condition.
- Refund
You will receive an email confirming the return within 48 hours. The refund will depend on the bank.
6. Return of OUTLET items
Cash refunds will not be made for items purchased in this section; the item will be refunded via a voucher or store credit, valid for 1 year.
HOW TO REQUEST A SIZE EXCHANGE?
If you prefer another size, contact us to let us know. If the size is not available, we will proceed to refund the amount. If the size is available, your size exchange or return will be processed within 3 to 5 working days from the receipt of your package.
The first size exchange will always be at our expense. After this, subsequent exchanges will have a cost of 5.95€. For international orders or orders from islands, it will be necessary to make a return and place a new order.
WHAT DO WE CONSIDER ACCEPTABLE FOR PROCESSING A REFUND OR RETURN OF A MERYFOR GARMENT?
Garments must not be used or washed.
Garments must not be stained or damaged.
All garments must be properly tagged.
They must be returned in the original package sent, to prevent damage to the garments due to poor packaging.
And the return must be requested within the indicated period.
ORDER CANCELLATION:
You have 24 hours to cancel your order.
If the order cancellation arrives before the merchandise is dispatched, the customer will incur no cost. In the case of a cancellation after the order has been dispatched, the customer will incur a shipping cost of 5.95€.
If the order cancellation is due to unavailability, the consumer will immediately receive a refund of the amount paid.
PAYMENT
You can choose from several payment methods:
DEBIT OR CREDIT CARD: in this case, charges will be made in real time.
PAYPAL
GOOGLE PAY